Refund Policy
Updated November 3, 2026
Draft for review before paid launch. Business details and these policies are being finalized.
All payments are final
Except where applicable law requires a refund, where we approve one after reviewing your request case by case, or as described under When we end service, all payments are final. Prepaid advertising funds are non-refundable, including unused balances. Pausing, cancelling or ending a campaign, closing an account, or choosing to stop using the service does not create a refund entitlement. To ask for a review, write to support@immersedads.com.
Unused funds and invalid views
Unused funds stay in your account and keep paying for your campaigns until they are spent or you pause them. If we find that views you were charged for were invalid, such as fabricated or automated views, we credit those charges back to your balance.
When we end service
If we terminate your account or permanently stop providing the service to you, for any reason, we refund the unused part of your prepaid balance: funds that have not been charged for ads served. Amounts already charged for views served are not refunded. Refunds go to the original payment method where possible.
Billing questions
If you believe a payment was unauthorized, duplicated or billed incorrectly, contact support@immersedads.com promptly with your account email and payment reference. We will investigate. Do not send full card numbers, passwords or security codes by email.
Free previews
Free sample generations do not require payment. A failed generation does not use a successful-sample opportunity, although attempt limits still apply. A completed result counts even if you do not like it; there is no cash value or payout associated with the sample offer.
Mandatory rights
This policy does not exclude refunds or other remedies required by applicable law, nor does it prohibit lawful payment disputes.